Privacy Policy
Update February 15, 2025 (Merchant managed fulfillments)
In order to exclude orders that are marked as Ready for delivery
or Ready for pickup
, the app needs permission to read Merchant managed fulfillments
. This is a separate Shopify model and not included in the current permissions scope of read_orders
. If you have already installed the app Shopify will request this additional permission the next time you use the app.
TLDR;
When you install the app, we query your products and recent orders to populate data for your initial schedule. Additionally, Shopify will automatically and securely transmit future product and order updates to the app (via webhooks). Only the absolutely necessary data points to prepare roasting schedules are stored. At no point does the app have access to any customer payment details.
Full Policy
Roasterly "the App" provides coffee roasting tools "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal Information the App Collects
When you install the App, Shopify grants us access to certain types of information from your Shopify account:
- Your store details and owner contact information
- Your products (using scope
read_products
) - Your orders within the past 60 days (using scope
read_orders
) - Order fulfillment information (using scope
read_merchant_managed_fulfillment_orders
) -
Order customer information
- Please note, Shopify requires apps using the order webhook to request access to customer information, as they do not seperate out the customer data from the order. The app does not use or store any customer data, but must ask for permission in order to receive order updates for preparing the schedule.
How Do We Use Your Personal Information?
The use the personal information collected from Shopify in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information relating to our products or services. By installing the app you agree to receive emails by us to further enhance your app experience.
Sharing Your Personal Information
We do not share any of your personal information with any party as part of our normal business operations.
However, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through Shopify to use our App, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Data Security
Your data is securely stored using industry best practices and is transmitted through a private netowrk over encryption between the app and the database.
All communication between Shopify and the app are conducted over encrypted HTTPS protocol.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@roasterly.com.